Frequently Asked Questions
Orders, Shipping & Tracking
We offer free standard shipping on all orders within the U.S. and Puerto Rico. Packages will be shipped via USPS First Class Mail unless another shipping method is selected.
Methods and transit times:
Standard
Cost: Free
Transit Time: 3-7 business days
2 Day
Cost: $20
Transit Time: 2 business days
Overnight
Cost: $30
Transit Time: 1 business day
Expedited orders placed after 12pm PST will ship the following business day.
Close to one of our stores? Choosesame-day deliveryorbuy online and pick up in store!
We sure do! We offer two service levels for packages shipping outside of the U.S.
Methods and transit times:
Priority International
Cost: $16 USD
Transit Time: 8-16 business days
Express International
Cost: $30 USD
Transit Time: 4-9 business days
Additional duties and taxes will be calculated at checkout.
Receive complimentary gift wrap on any order by selecting "gift wrap items in this order" at checkout.
Choose the items you'd like to have gift wrapped in our signature packaging and add a complimentary, personal gift message for the perfect finishing touch.
Don't panic :)
We can help! Send us an email at sdcrystalsandjewelry@gmail.com
We try to fulfill orders very quickly! Please email us at sdcrystalsandjewelry@gmail.com and we’ll see what we can do!
If you’re a bit unsure about your new purchase you can always send it back for free within 30 days of purchase.
You sure can!
To buy online and pick up in a SDCJ store, at checkout choose "Pick Up" to view all of our locations. Simply select the location where you'd like to pick up your order and complete the checkout process.
You will receive an email when your order is ready for pick up. Bring that email to the store when you pick up and that's it!
We do!
For same day delivery, enter your shipping information at checkout to see if same day delivery is available to your location. Then under Shipping Method, select "SHIPSI Same-Day Delivery". If you don't see this option, it's not available on your order.
Once your order is placed, you'll receive an email with estimated delivery time.
Delivery is available during store hours. Check our store locator page to see your nearest store hours.
We accept all major credit cards, PayPal, Amazon Pay, Shop Pay and Afterpay.
Shop Pay
You can also choose to split your purchase into four installments using Shop Pay. Shop Pay Installments powered by Affirm is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest or late fees. If you would like to know more about Shop Pay Installments, click here.
Afterpay
At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy. If you would like to know more about Afterpay Installments, click here.
Returns & Exchanges
Returns are accepted on all unworn items within 30 days of purchase. To process your return please visit our online return portal.
Exceptions may apply to personalized items.
You can create a return or exchange online by entering your email address and order number (starts with GOR) using our online returns portal.
To avoid any delays with processing your return, please be sure to download the prepaid return shipping label associated with your return. Consolidating returns or using the incorrect shipping label may cause a delay with your refund.
Please initiate a return for an order placed through Instagram directly through the Instagram app.
After requesting the return, you'll receive a prepaid return shipping label to the email address associated with the order.
Company
Location #1
4925 Newport Ave San Diego, CA 92107
Location #2
1025 Prospect St Unit 160 La Jolla, CA 92037
Products
Check out our Care Guide!
We do! We offer complimentary, custom engraving on all of our bespoke styles.
Engraving is only available through gorjana.com.
Inappropriate Language We are unable to process any engraving request containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving.
Engraving Fonts Font and color is for preview purposes only, actual engraving does not contain black. Some discrepancies will occur with the actual engraved product. All copy will automatically be printed centered and will not be adjusted left or right.
Adding Special Characters Please use the shortcuts below to add the degree symbol to your bespoke creation:
Option + 0 (Mac)
Alt + 0 (PC)
Engraving Return Policy and Lead Time Engraved Bespoke items may not be returned or exchanged. Please allow an additional 5-7 days for delivery of Bespoke items. Please contact sdcrystalsandjewelry@gmail.com for any further questions!
Check out how to open the Parker clasp in the videos linked below!
The Parker Clasp
We love this style too! We can’t wait to have it re- stocked very soon.
The best way to be notified when that item comes back in stock is to sign up for our Back In Stock emails. You can sign up by clicking ‘Email Me When Available’ on the product page and entering in your email details.
Our 18K gold, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.
Gold plated: 18k gold plating imparts a beautiful, luxurious appearance to brass jewelry. The thin layer of gold enhances the overall look, giving it a warm, radiant hue of gold that adds a touch of elegance and sophistication to any outfit. For further durability, our gold plated jewelry is protected with an anti-tarnish barrier. With proper care, gold plated jewelry will remain beautiful and wearable for an extended period of time.
Silver plated: 925 silver gold plating gives a radiant, high-shine appearance to brass jewelry. For further durability, our silver plated jewelry is protected with an anti-tarnish barrier. With proper care, silver plated jewelry will remain beautiful and wearable for an extended period of time.
Rose gold plated: 18k rose gold plating enhances the overall look of brass jewelry, giving it a rich, blush-toned hue that adds a touch of femininity to any outfit. For further durability, our rose gold plated jewelry is protected with an anti-tarnish barrier. With proper care, rose gold plated jewelry will remain beautiful and wearable for an extended period of time.
Gold Vermeil: 18k gold vermeil plating over sterling silver combines the luxury of gold with the durability of sterling silver. The addition of the thick gold layer further enhances the longevity of each piece, and the rich, warm tone of gold complements various skin tones while adding sophistication to any outfit.
Sterling Silver: Sterling silver is renowned for its strength and durability. Offering a radiant, high-shine, this cool-toned metal is a timeless addition to any jewelry box.
Rhodium plated: An alternative to silver, rhodium plating gives a highly reflective, silver colored appearance to brass jewelry. With proper care, rhodium plated jewelry will remain beautiful and shining for an extended period of time.
14k Solid Gold: A precious metal, 14k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
18k Solid Gold: A precious metal, 18k solid gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 18k solid gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
14k Solid White Gold: A precious metal with a cooler tone, 14k solid white gold combines beauty and durability, making it an excellent choice for those seeking high-quality and long-lasting jewelry. With proper care, 14k solid white gold jewelry will not oxidize or discolor, therefore remaining beautiful and wearable for life.
Promotions & Gift Cards
The best way to be notified about SDC&J insider information is to sign up for our emails or texts and follow us on social.
You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well!
gorjana's friend referral program was discontinued on March 27th, 2022.
If you currently have a coupon or credit, you will be receiving an email with its expiration date. If you have any questions please email us at sdcrystalsandjewelry@gmail.com
You can order an e-gift card here!
SDCJ e-Gift Card
You'll receive an email with your gift card details shortly after purchase. If you're gifting the gorjana e-gift card you can forward it along to the recipient.
If you'd prefer to gift a physical gift card, pop into one of our store locations to pick one up!
Only one promo code can be used per transaction and may only be used once unless otherwise specified.
If you're having troubles using your promo code, please send us an email at sdcrystalsandjewelry@gmail.com and we'd be happy to help!
Happiness Guarantee
Is your favorite gorjana piece in need of some TLC? All gorjana pieces qualify for our free repair service. Send a photo of your item to our Customer Care team to learn more!
Email: sdcrystalsandjewelry@gmail.com
Call: (619)-626-9990
We're a family business, with strong values and massive gratitude for our customers. It means a lot to us that you chose us, so we aim to always offer a memorable experience, whether online or in stores.
We're rooted in quality - in all that we do, starting with our product.
We're proud to offer our happiness guarantee to support the maintained quality of your jewelry.
Our dedicated customer care or store teams are always happy to support:
sdcrystalsandjewelry@gmail.com
Call: (619)-626-9990
Store Locator